Contact Centre Training

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

With our Contact Centre Training workshop your participants will gain
the knowledge to provide a great customer experience. They will
develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

PLEASE NOTE: The course content is available for 12 Months from the date Nextrepreneur activates it for you. An extended one (1) year licence is available via support@nextrepreneur.co.za